Refunds and Cancellations
Operator and effective date
October 12, 2026. Jennifer Crowell operates Elevate with Jenn. These general cancellation terms are provided for clarity; exact package allocation and organizational terms are agreed in writing before payment. Applicable consumer rights take precedence.
Free consultation
Please cancel or reschedule as soon as you know you cannot attend, ideally at least 24 hours before the appointment. There is no cancellation fee for a free consultation. Repeated missed consultations may need to be discussed before another booking is offered.
Individual paid sessions
With at least 24 hours’ notice, you may reschedule without a fee or cancel for a full refund of an unused individual session. With less than 24 hours’ notice, or if you miss the session, the session fee is normally retained because that time was reserved for you.
A genuine emergency or a first unexpected disruption may be considered for a one-time reschedule at Jenn’s discretion. This does not limit any rights required by law.
If you arrive late, the session will normally end at its scheduled time. If Jenn cannot deliver the session or is responsible for a technical failure, you may choose a reschedule or a refund for the undelivered service.
Completed sessions and deliverables
A completed session is not normally refundable solely because an outcome was not achieved. Please raise any concern about the service or an agreed deliverable so it can be addressed. Rights relating to an undelivered, defective or misdescribed service remain unaffected.
Any Health Action Map or other deliverable, its deadline and any correction process must be specified in the service agreement before payment.
Packages and workplace engagements
For private coaching packages, unused prepaid sessions are refunded according to the allocation disclosed and agreed before payment, less any properly disclosed and applicable late-cancellation charges. Used sessions are not retroactively repriced at an undisclosed higher rate.
Organizational engagements have separate written postponement, preparation, travel and cancellation terms proportionate to the agreed work. No general workshop deposit or penalty is established by this page.
Refund process and international rights
Request cancellation or a refund at jenn@elevatewithjenn.com. Where a refund is due, the operating target is to initiate it to the original payment method within seven business days; bank processing may take longer. Any shorter legal deadline applies, and no undisclosed administration or processing fee is deducted.
Mandatory consumer rights take precedence. Where distance-selling rights apply, relevant withdrawal information and any required early-service consent are provided before a paid engagement. The 24-hour appointment policy does not replace those rights.